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CyberOS CHAT is the built-in messaging layer for your whole team — channels, direct messages, threads, and voice/video calls, all in one place without needing Slack, Zalo, or any external tool. It is designed for CyberOS-native teams: every message lives inside your tenant, feeds the same audit chain your other modules use, and connects directly to the AI capabilities, CRM records, and HR onboarding flows that power the rest of the platform. When you @mention a colleague or invoke @genie in any thread, CHAT knows who you are, what channels you belong to, and which contacts your team is tracking — no copy-pasting context between apps.
CHAT is a P0 module currently in active development. Core messaging, threads, @genie call-outs, and voice/video calls are available now. Some features described in this page — such as advanced CRM auto-logging triggers and full moderation tooling — are being rolled out progressively. Check the changelog for the latest status.

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Key features

Channels and Threads

Organise conversations into named group channels (public or private) and direct messages. Every message can spawn a thread, keeping replies focused without cluttering the main timeline.

@genie AI Call-outs

Type @genie anywhere in a message to invoke the CUO-powered AI persona inline. Genie replies in the thread, grounded in your tenant’s Knowledge Base and Memory, and cites its sources.

Voice and Video Calls

Start a voice or video call directly from any DM or channel header. Calls are built into CHAT — no separate conferencing app or external link needed.

CRM Activity Logging

Messages and calls involving tracked domain contacts auto-log as CRM activities. Your sales and account-management timeline stays current without manual entry.

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Working with channels and threads

CHAT organises conversations at two levels: channels for ongoing topics, and threads for focused replies within a channel.

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Channels

A channel is either a group channel (named, visible in the sidebar, with one or more members) or a direct message (a private conversation between two people). Group channels can be public (anyone in the tenant can browse and join) or private (invite-only).
1

Create a channel

Click the + icon next to Channels in the sidebar. Give the channel a name and an optional topic line. Set visibility to Public if you want any teammate to be able to find and join it, or Private to keep it invite-only.
2

Browse and join public channels

Click Browse Channels (the compass icon in the sidebar) to see all public channels in your tenant. Click Join to add any channel to your sidebar.
3

Start a direct message

Click the + icon next to Direct Messages and pick a teammate from the directory. A DM opens immediately.
4

Open or reply in a thread

Hover over any message and click the Reply in thread icon. The thread panel opens on the right side. All replies stay nested under the original message.

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@mentions

Type @ followed by any teammate’s name to mention them. They receive a notification badge in their sidebar, a desktop notification if they have granted permission, and a distinct highlight when they view the message. A badge distinguishes a mention (your name was invoked) from an ordinary unread message.

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Attaching files

Drag a file onto the message pane, paste from your clipboard, or click the paperclip icon in the composer to attach files. Images render inline; other files appear as downloadable cards. The file size and count limits are set by your admin.

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Keyboard shortcuts

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Using @genie

@genie is the CUO-powered AI teammate available in every channel. Invoking @genie in a message causes the AI to read the recent thread context, query your tenant’s Knowledge Base and Memory, and post a grounded reply inline — directly in the thread, visible to everyone in the channel.

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Example interaction

Minh Tran → #project-alpha
@genie can you summarise where we left off on the Q3 CRM integration? I've been out this week. @genie
Sure! Based on the last 12 messages in this thread and the KB article CRM Integration Runbook v2 (updated 14 Jun):
  • The API auth handshake was completed by Linh on Tuesday.
  • The contact-sync job is running but has a field-mapping issue on phone_type — tracked in PROJ-412.
  • Next step: Linh is resolving PROJ-412 before end of week; the full sync is planned for Monday.
Sources: #project-alpha thread (last 12 messages), KB: CRM Integration Runbook v2
Genie’s replies are grounded in your tenant’s actual content — it reads the current thread, your KB articles, and team Memory. Always check the cited sources for full detail. You can ask Genie to go deeper: @genie can you pull the open issues from PROJ-412?

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What @genie can help with

Ask @genie summarise this channel or @genie what did I miss? and Genie reads the most recent messages and returns a concise bullet summary with speaker attribution.
Ask @genie what are the open action items from this thread? and Genie lists the outstanding tasks it finds in the conversation, ready for you to convert into PROJ tickets.
Click the ✨ Suggest replies button in the composer toolbar. Genie proposes three short reply options based on the thread context. Click one to drop it into the composer, then edit or send.
Hover over any message and click the Translate icon to render it in your browser language. Translations are cached per message for the session.

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Meeting notes and CRM integration

CHAT is wired into the CRM activity feed. When your team communicates with or about a tracked domain contact — a person or company your CRM is following — those interactions are automatically logged as CRM activities, so the account record stays current without anyone manually copying notes. How it works from your perspective:
  • When you send a message in a channel that includes a tracked contact’s domain (e.g. a client’s email domain), the message is logged as a CRM activity against that contact.
  • Calls made through CHAT to a tracked contact’s phone number or user profile are also logged, including the call duration.
  • Meeting summaries and action items that @genie extracts from a thread can be saved directly to the CRM contact record by clicking Save to CRM in Genie’s reply.
CRM activity auto-logging applies to contacts whose domain is marked tracked in your CRM module. Conversations between internal teammates only are never logged to CRM. Your admin controls which domains are tracked in CRM → Settings → Tracked Domains.

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Notification preferences

You control how each channel notifies you. Click the bell icon in the channel header to choose: Desktop notifications appear when your browser tab is in the background and you have granted notification permission. CyberOS asks for permission the first time you select a channel.

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Message actions

Hover over any message to reveal the action bar, or long-press on touch devices to open the action sheet.

React

Click the emoji icon to add a reaction. The full emoji picker opens from the + button on the reaction bar.

Reply in thread

Open a focused thread for the message. Thread reply counts appear on the message bubble.

Edit

Edit your own messages. An edited label appears alongside the timestamp after you save.

Delete

Soft-delete your message. An Undo toast appears for a few seconds before the deletion is committed. Channel owners and admins can delete any member’s message.

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Reporting a message

If you see content that violates your workspace’s conduct standards, hover over the message and click Report. Select the reason (spam, harassment, illegal content, etc.) and an optional note. The report is filed privately; the sender is not notified. Admins review reports in the moderation queue.
Reports are completely private. The sender does not know you filed one. Your report is a snapshot of the message at the time you filed it — it is preserved even if the sender later edits or deletes the message.

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Admin configuration

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Workspace setup

Tenant Admins configure CHAT at Admin → CHAT → Settings:
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default_channels
string[]
List of channel names that every new member is automatically added to when their account is created. Typically includes #general and #announcements.
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attachment_max_bytes
integer
Maximum file size per attachment in bytes. Defaults to 5 MB. Increase for tenants that regularly share large design files or recordings.
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attachment_max_files
integer
Maximum number of files that can be attached to a single message. Defaults to 10.

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Creating and managing channels

Admins can create, archive, and manage all channels from Admin → CHAT → Channels. Archiving a channel makes it read-only and removes it from active sidebars, but the full message history is retained.

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Moderation queue

Admins and members with the moderator role can access the moderation queue at Admin → CHAT → Moderation. Reports are ranked by severity (self-harm > illegal content > violence > harassment > spam) and presented oldest-first within each severity tier. When reviewing a report about a direct message, only the single reported message is shown — not the surrounding DM thread.
CHAT is integrated with HR onboarding — new Members are automatically added to all default channels the moment their account is created during the onboarding workflow. No manual invite is needed.

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Presence and read receipts

CHAT shows live presence for members who are viewing the same channel as you. A small coloured dot next to an avatar indicates:
  • 🟢 Online — active in CHAT right now
  • ⚫ Offline — not connected
Read receipts appear below the last message you sent in a DM or small group channel. When your message has been seen, the names of the readers appear below it. In large channels, only the count is shown.

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Blocks

You can block another member to prevent them from sending you direct messages. In a group channel, their messages are still present (so the conversation makes sense to others) but their content is hidden for you. To block someone, open their profile card and click Block. To unblock, return to the same profile card.